Nortel Networks Telephone 3904 User Manual

LAWRENCE TOWNSHIP PUBLIC SCHOOLS  
Nortel Networks  
PHONE SYSTEM  
3904 USER’S  
GUIDE  
11/11/05  
7th Edition  
 
LTPS 3904 Reference Guide  
MAKE A CALL:  
CALL FORWARD:  
1. Lift handset  
2. Dial the number – For a number outside the  
school district dial 9 first  
This allows you to direct your calls to ring at  
another line or to your voice mailbox  
1. Without lifting the handset, press the  
Forward Soft key  
HANDSFREE:  
1. Press your green Primary Extension Key  
2. Dial the number  
2. Dial internal number where calls are to be  
forwarded (i.e 5555 for Voice Mail or the  
Main Office)  
3. Lift handset when party answers or continue  
talking handsfree  
3. Press Done Soft Key  
TO CANCEL CALL FORWARD:  
1. Without lifting the handset  
Press CheckFw Soft key  
DISCONNECT CALL:  
1. Press the Goodbye key  
2. Hang up handset  
2. Press CanclFw Soft key  
VOLUME CONTROL:  
Indicator will go blank and display will show  
that phone is no longer forwarded  
1. When the telephone is ringing use the  
Volume Control located under the numerical  
keypad to adjust the ringing volume  
2. When on a call use the Volume Control to  
adjust the handset volume  
PROGRAM – PERSONAL DIRECTORY:  
1. Press Directory/Log key  
2. Press Select Soft key in the directories  
menu to select Personal Directory  
LAST NUMBER REDIAL:  
1. Without lifting the handset, press your  
Extension Key twice  
2. When party answers lift handset or just speak  
for handsfree  
3. Press AddNew Soft key  
4. Enter a new name by using triple-tap text  
entry, using the numeric keypad to enter text by  
pressing each digit 1 to 3 times corresponding to  
the 3 letters each key is marked with.  
CALL TRANSFER:  
i.e. For “Dave”, eg., press “3” once for “D,” “2”  
once for “A” , press “8” three times for “V”, “3”  
twice for “E”  
1. While on a call Press the Transfer Soft key  
2. Dial internal number of person to whom you  
wish to transfer the call  
3. Announce the call (optional)  
4. Press the Connect Soft key  
5. Press “Next” Soft key  
6. Enter New Telephone Number, including  
“9” and the area code, where applicable  
7. Press Done Soft Key when completed  
When you have finished entering ALL  
the names and numbers,  
CONFERENCE:  
1. Ask 1st party to hold  
2. Press Conference Soft key  
3. Dial internal or external number of party  
you wish to add to the call  
8. Press the Quit key  
4. Announce the Conference (optional)  
5. Press Connect Soft key  
COPYING A CALLER INTO YOUR  
DIRECTORY  
(You can add up to 5 additional parties besides  
yourself)  
1. Press Directory/Log  
2. Scroll down to Call Log (Callers List)  
3. Press the Select Softkey  
If the line is busy or there is no answer  
press the extension with a flashing phone next to  
it, where original party is on hold, to return to the  
call  
4. Scroll down to the entry you wish to copy  
5. Press the Copy Key  
6. Press the Dir/Log SoftKey  
7. You may now go into your Directory/Log’s  
Personal Directory and Edit the information  
including adding a 9 or a 91 in front of the  
number for dialing purposes  
 
LTPS 3904 Reference Guide  
CALL PARK:  
To “park” a call which can then be retrieved  
from any phone in the district  
TO USE AUTODIAL:  
1. Press your Primary Extension Key  
2. Press Autodial Key of number you wish  
to call  
1. Press Park Soft key, while on the phone  
2. Note the Number that appears on your  
display (i.e. 3005)  
3. Call is automatically dialed for you.  
For additional help contact a  
Technology Department Technician  
Ext. 5595  
3. Press OK Soft key, then Goodbye  
The caller is now on hold in the system to be  
picked up by another individual  
IMPORTANT NUMBERS  
4. Inform the other individual through the  
overhead (intercom) paging system that they  
have a call parked at _ _ _ _  
Name  
Number  
___________________  
___________________  
___________________  
___________________  
___________________  
___________________  
___________________  
___________________  
___________________  
___________________  
The individual may now go to any telephone in  
the district  
PICKING UP CALL PARK:  
5. Dial the number that is paged over the  
loudspeaker and say Hello  
CHANGING FEATURE KEY LABEL:  
1. Press Options Key  
2. Use the Navigation Keys  
to highlight Change feature key label  
3. Press Select Soft key twice  
4. Press the Feature Key you want to change  
5. Using the Delete Soft key clear out the  
current label  
6. Enter your new label using the keypad  
7. Press the Done Soft key when complete  
8. When you have finished entering all the  
names press the Quit key  
OPTIONAL FEATURES  
NOTES  
INTERCOM:  
1. Lift handset,  
___________________  
___________________  
___________________  
___________________  
___________________  
___________________  
___________________  
___________________  
2. Press Intercom Key  
(located in the upper right corner)  
3, Dial their 2-digit intercom number.  
RING PICK UP:  
1. Lift handset.  
2. Press the Pickup Soft key  
TO PROGRAM AUTODIAL:  
1. Without lifting the handset,  
Press the Autodial Key,  
2. Enter number to be programmed,  
including the “9” and area code,  
3. Press Autodial Key again.  
 
Step 2: Changing Your Greeting:  
How to Set up Your  
Voice Mailbox  
After changing your password for the first time  
you will need to setup a greeting that people will  
hear upon calling your mailbox.  
PLEASE READ DIRECTIONS FOR EACH STEP  
BEFORE PERFORMING THE STEP.  
Note: A message is not the same as a greeting. A  
message is sent to other people.  
There are 3 steps that must be completed  
1. From the main mailbox menu, Press 82 and  
then press 1 for external greeting.  
Change your  
password  
Note: Record only an external greeting. You will only  
need to record an external greeting since it also  
works as your internal greeting.  
Record your  
greeting  
2. To record, press 5  
3. Record your greeting,  
press # when finished  
4. To review, press 2  
Record your  
personal verification  
To re-record, press 76 to delete the message  
you just recorded then press 5 and record  
5. To continue to step 3, press 4  
Entering Your Mailbox:  
1. Dial 671-5555 from outside the district  
Or 5555 from any phone in the district  
2. Enter your mailbox number followed by #  
3. Enter your password followed by #  
Step 3: Changing Your Personal Verification:  
Your personal verification is just your name. It  
identifies your mailbox when anyone calls a  
school and dials by name, when someone  
express messages you, or when someone adds  
you to his or her distribution list.  
My Mailbox Number is ____________#  
My Initial Password is _____________#  
My New Password is _____________#  
Step 1: Changing Your Password:  
1. Press 82 and then 9  
It will tell you that no verification has  
been recorded  
2. Enter your mailbox number  
(if prompted for) followed by #  
3. To record, press 5  
DON’T  
FORGET  
THIS STEP!  
The first time you login to your mailbox it will  
prompt you to change your password  
and speak after the beep  
4. Record your Name.  
When finished press #  
The system will now repeat what you just  
recorded  
5. To review, press 2  
1. Press 84 when prompted  
2. Enter your current password,  
followed by #  
3. Enter your new password, followed by #  
Note: The new password must be at least 6-16 digits  
long. You may not use # or * as part of your  
password. Trivial passwords are not permitted (for  
example, 111111, 123456, 654321, or your phone’s  
extension)  
To re-record, press 5  
6. To return to messages press 4  
4. Re-enter your new password,  
followed by #.  
 
Replying to Sender:  
Using your Voice Mailbox  
To reply to a person, within our system, that sent you  
a message:  
If you have a model number 3904, and the light at the  
top of your phone is lit, it means there is a message  
for you in your voice mailbox.  
1. Enter 71 while the message is playing or  
after listening to the message  
2. To record your reply, Press 5  
Entering your Mailbox:  
3. Record. When you are finished press #  
4. To send your reply, enter 79  
1. Dial 671-5555  
from outside the district  
Or 5555  
Forwarding Messages:  
from any phone in the district  
2. Enter your mailbox number  
followed by #  
You can forward a message to another mailbox:  
1. Enter 73 while the message is playing or  
after listening to the message  
3. Enter your password  
2. Enter each mailbox number, to which you  
want to forward the message and then  
press #  
3. To end the list, enter another #  
4. To record an introductory message press 5  
(Optional)  
Important:  
If you enter your password incorrectly 3 times, you  
will be locked out of your mailbox. Please contact the  
Technology Department to reset your mailbox  
Playing your Messages:  
5. When you have finished recording your  
introductory message press #.  
6. To review press 2 to re-record press 5  
When finished press #.  
While playing the header (date and time  
stamp), You must Press 2 at any time to  
start playing your messages.  
7. To send the message, enter 79  
Setting up a Temporary Greeting:  
To skip backward, 1  
To skip forward, 3  
To repeat the message, 2  
To speed up message, 2 3  
To slow down message, 2 1  
To decrease message volume, 2 4  
To increase message volume, 2 6  
To pause, #  
To continue, 2  
To return to previous message, 4  
To advance, 6  
If you will be out of the office you may set up a  
Temporary Greeting so that your External Greeting  
is not deleted.  
1. Press 82 and then press 3  
for temporary greeting  
2. To delete a previous temporary greeting,  
press 76. To record a new temporary  
greeting, press 5  
3. Record your greeting,  
press # when finished  
4. To review, press 2  
To re-record, press 76 to delete the message  
you just recorded then press 5 to record  
5. To set an expiry date press 9  
6. Press # for the current month or enter the  
current month followed by #  
7. Enter a date followed by #  
8. Enter a Time followed by #  
9. Press 1 for AM, Press 2 for PM  
10. To end, press 4  
To play message header, 72  
Note: Played messages will be kept for 30 days, Un-  
played messages will be kept by the system until they  
are played.  
Deleting a message:  
Enter 76, while the message is playing or  
after listening to the message.  
If you accidentally delete a message, you can restore  
it by going back to it and entering 76 before exiting  
the system. After you exit the system, the message you  
deleted cannot be retrieved.  
 
Express Messaging:  
You can leave a message for someone directly in his  
or her mailbox. Express messaging bypasses the  
phone on a person’s desk.  
1. Dial 5550 in district or 671-5550 from  
outside the district  
2. Dial the users extension and a # sign,  
3. Record your message when prompted,  
then press the # key  
4. Hang up or press the Goodbye key when  
finished  
Transferring a call  
into a Voice Mailbox (from a 3904):  
1. Press the Transfer Soft Key  
2. Dial 5552  
3. Dial the extension of the voice mailbox you  
want to transfer the call into.  
When finished press #  
4. Press the Connect Soft Key immediately!  
Transferring a call  
into a Voice Mailbox (from a 3901):  
1. Press the Hold key  
2. Press the Features key then 1  
2. Dial 5552  
3. Dial the extension of the voice mailbox you  
want to transfer the call into.  
When finished press #  
4. Press the Features key then 1 immediately!  
 

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