Nortel Networks Network Card Cartridge User Manual

Part No. N0033985 1.0  
March 8, 2005  
NCM  
Release Notes and Cartridge  
Installation Guide for BCM3.7  
 
3
Contents  
Release Notes and Cartridge Installation Guide for BCM3.7  
 
4
Erroneous error message when exporting password changes for dialup, PPTP,  
and IPSec users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Keep-Alive-enabled field not present for IPSec Branch Office Account and  
Remote User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
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Release Notes and Cartridge Installation Guide for BCM3.7  
 
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Preface  
The Network Configuration Manager* (NCM) application offers a solution for one of the  
most problematic areas of networking — configuration management. By taking advantage  
of the unique capabilities of the Java* programming language, NCM provides  
comprehensive, platform-independent management capabilities that revolutionize the  
approach to configuring networks.  
This guide is part of the NCM documentation set, and describes how to install the NCM  
for BCM3.7 cartridgeNCM.  
Note: The complete NCM documentation set is located on the  
documentation CD that is included in the NCM3.6 package.  
Before you begin  
This guide is intended for the network administrator who is responsible for administering  
the NCM server (the NCM administrator). The NCM administrator also should have  
experience in the following knowledge:  
Working knowledge of the Windowsoperating system or Solaris* windowing  
systems and graphical user interfaces (GUIs)  
Familiarity with basic networking terminology, theories, and practices  
Symbols used in this guide  
This guide uses these symbols to draw your attention to important information:  
Note: Note/Tip symbol  
Alerts you to important information.  
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8 Preface  
Text conventions  
This guide uses the following text conventions:  
angle brackets (< >)  
Indicate that you choose the text to enter based on the  
description inside the brackets. Do not type the  
brackets when entering the command.  
Example: If the command syntax is  
ping<ip_address>, you enter  
ping 192.32.10.12  
bold Courier text  
Indicates command names, options, and text that you  
must to enter.  
Example: Use the dinfocommand.  
Example: Enter show ip {alerts|routes}.  
brackets ([ ])  
Indicate optional elements in syntax descriptions. Do  
not type the brackets when entering the command.  
Example: If the command syntax is  
show ip interfaces [-alerts], you can enter  
either show ip interfacesor  
show ip interfaces -alerts.  
italic text  
Indicates new terms, book titles, and variables in  
command syntax descriptions. Where a variable is two  
or more words, the words are connected by an  
underscore.  
Example: If the command syntax is  
show at <valid_route>, valid_route is one  
variable and you substitute one value for it.  
plain Courier  
text  
Indicates command syntax and system output, such as,  
prompts and system messages.  
Example: Set Trap Monitor Filters  
separator ( > )  
Shows menu paths.  
Example: Protocols > IP identifies the IP option on the  
Protocols menu.  
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Preface 9  
Acronyms  
This guide uses the following acronyms:  
BCM  
CR  
Business Communications Manager  
Change Request  
DLCI  
IPSec  
ISDN  
IVR  
Data Link Connection Identifier  
IP Security Protocol  
Integrated Services Digital Network  
Interactive Voice Response  
Network Configuration Manager  
Network Interface Card  
NCM  
NIC  
PPTP  
SNMP  
SRG  
TFTP  
Point-to-Point Tunnel Protocol  
Simple Network Management Protocol  
Survivable Remote Gateway  
Trivial File Transfer Protocol  
Related publications  
For more information about using NCM, refer to the following publications:  
Network Configuration 3.6 Release Notes  
Network Configuration Manager 3.6 Installation Guide  
Network Configuration Manager 3.6 Administration Guide  
Network Configuration Manager 3.6 Client Software User Guide  
Another useful reference is the Business Communications Manager 3.7 Programming  
Operations Guide.  
Release Notes and Cartridge Installation Guide for BCM3.7  
 
   
10 Preface  
How to get help  
Technical Support Contact Numbers  
If you do not see an appropriate number in this list, go to www.nortel.com/cs  
USA and Canada Authorized Distributors  
Technical Support - GNTS/GNPS  
Telephone: 1-800-4NORTEL (1-800-466-7835)  
If you already have a PIN Code, you can enter Express Routing Code (ERC)  
196#.  
If you do not yet have a PIN Code, or for general questions and first line support,  
you can enter ERC 338#.  
Presales Support (CSAN)  
Telephone: 1-800-4NORTEL (1-800-466-7835)  
Use Express Routing Code (ERC) 1063#.  
EMEA (Europe, Middle East, Africa)  
Technical Support - CTAS  
Telephone: *European Free phone 00800 800 89009  
European Alternative/  
United Kingdom +44 (0)870-907-9009  
Africa +27-11-808-4000  
Israel 800-945-9779  
*Note: Calls are not free from all countries in Europe, Middle East, or Africa.  
Fax: 44-191-555-7980  
CALA (Caribbean & Latin America)  
Technical Support - CTAS  
Telephone: 1-954-858-7777  
APAC (Asia Pacific)  
Technical Support - GNTS  
Telephone: +612 8870 8800  
Fax: +612 8870 5569  
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Preface 11  
In-country toll-free numbers:  
Australia 1-800-NORTEL (1-800-667-835)  
China 010-6510-7770  
India 011-5154-2210  
Indonesia 0018-036-1004  
Japan 0120-332-533  
Malaysia 1800-805-380  
New Zealand 0800-449-716  
Philippines 1800-1611-0063  
Singapore 800-616-2004  
South Korea 0079-8611-2001  
Taiwan 0800-810-500  
Thailand 001-800-611-3007  
Service Business Centre & Pre-Sales Help Desk +61-2-8870-5511  
Release Notes and Cartridge Installation Guide for BCM3.7  
 
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Chapter 1  
Introduction  
Network Configuration Manager (NCM) is a management application that  
provides centralized configuration and system management capabilities for a  
multi-BCM network. NCM automates data backups and supports efficient  
distribution of common files. Common configuration tasks can be automated by  
scheduling optimized work flows. With NCM, bulk distribution of BCM software  
patches becomes a simple, efficient, and automated process.  
This release of NCM for BCM3.7 enables you to update your existing NCM3.6  
installation to add support for BCM3.7 systems, in addition to those BCM systems  
already supported by NCM3.6.  
This chapter provides the following information:  
New features  
The NCM for BCM3.7 software has added the ability to perform configuration  
management on BCM3.7 devices.  
Supported platforms  
The NCM for BCM3.7 cartridge is installed on the NCM3.6 server; therefore  
BCM3.7 cartridge runs on the same platforms as the NCM3.6 server. See the  
Network Configuration Manager 3.6 Installation Guide for a list of the supported  
platforms.  
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14 Chapter 1  
Known anomalies in NCM for BCM3.7 cartridge  
Web Cache enhancement  
NCM does not support the Web Cache security enhancement implemented in  
BCM3.7. The Web Cache enhancement must be configured through the Unified  
Manager on the BCM.  
Call Detail Recording settings  
NCM does not support the Include Matrix File field under the Data File Transfer  
tab implemented in BCM3.7. This field must be configured through the Unified  
Manager on the BCM. Exports of the existing supported parameters are not  
affected by this unsupported field.  
NCM3.6 CRs corrected on NCM for BCM3.7 cartridge  
This section lists the CRs corrected by the NCM for BCM3.7 cartridge. The  
functionality of the listed CRs is corrected on any NCM3.6 with the NCM for  
BCM3.7 cartridge installed.  
Password change wizard  
When the export checkbox in the Password Change wizard is selected, the  
password is changed on the physical device. However, the device representation  
in NCM still contains the old password within its connection parameters. (CR  
Q00531581)  
This CR has been corrected. NCM now contains the updated password.  
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Chapter 1 15  
Executing Trim Archive wizard on File Management folder  
The Trim Archive wizard, available under the File Management folder, trims the  
number of archives folders for each device on which the wizard is run. The Trim  
Archive wizard runs correctly when used on only one device. However, if used on  
multiple devices, as when a folder is selected, the wizard incorrectly deletes  
archives from the devices contained in the folder, and you lose more archived data  
than originally specified.  
To ensure that data is not lost, only run the Trim Archive wizard on one device at  
a time.  
This CR is now corrected. You can run the Trim Archive wizard on multiple  
devices at the same time.  
Known anomalies in NCM3.6  
See Appendix A on page 21 for a complete list of all of the known anomalies in  
NCM3.6.  
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Chapter 2  
Installing NCM for BCM3.7  
This chapter includes installation procedures for both Windows and Solaris environments.  
The following two points must be implemented, regardless of the operating system, in  
order for the installation of NCM for BCM3.7 cartridge to be successful.  
NCM3.6 must be installed before attempting to install the NCM for BCM3.7  
cartridge.  
The NCM for BCM3.7 must be installed in the same directory as NCM3.6 installation  
directory.  
Installing NCM for BCM3.7 in a Windows environment  
Use the following steps to install the NCM cartridge for BCM3.7:  
1
2
3
4
Connect to Unified Manager on your BCM3.7 from your NCM3.6 server.  
The BCM Unified Manager opens.  
Select Install Clients from the BCM Unified Manager.  
The Download Client Applications web page appears.  
Under Administrative Tools, select NCM update for BCM3.7.  
The NCM update for BCM3.7 web page appears.  
Click the Download NCM update for BCM3.7 - Windows OS link to download the  
NCM update.  
The NCM update for BCM3.7 executable, NCM_3.7.exe, is downloaded to your  
computer.  
5
6
Stop the NCM Server or Service, if it is running.  
Double-click the downloaded NCM_3.7.exe file to run the install.  
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Follow the instructions in the installer window. When installation is complete, click  
Finish.  
8
9
Start the NCM Server or Service.  
After installation is confirmed, you can delete the .exe file from your system.  
Uninstalling NCM for BCM3.7 in a Windows environment  
NCM for BCM3.7 can be removed only by uninstalling and reinstalling the NCM3.6  
product.  
Installing NCM for BCM3.7 in a Solaris environment  
Use the following steps to install the NCM cartridge for BCM3.7:  
1
2
3
4
Connect to Unified Manager on your BCM3.7 from your NCM3.6 server.  
The BCM Unified Manager opens.  
Select Install Clients from the BCM Unified Manager.  
The Download Client Applications web page appears.  
Under Administrative Tools, select NCM update for BCM3.7.  
The NCM update for BCM3.7 web page appears.  
Click the Download NCM update for BCM3.7 - Solaris OS link to download the  
NCM update.  
The NCM update for BCM3.7 executable, NCM_3_7.bin, is downloaded to your  
computer.  
5
6
7
Stop the NCM Server or Service, if it is running.  
Run the ./ncm_3_7.bin file to run the installer.  
Follow the instructions in the installer window. When installation is complete, click  
Finish.  
8
9
Start the NCM Server or Service.  
After installation is confirmed, you can delete the .bin file from your system.  
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Uninstalling NCM for BCM3.7 in a Solaris environment  
NCM for BCM3.7 can be removed only by uninstalling and reinstalling the NCM3.6  
product.  
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Appendix A  
NCM3.6 Release Notes  
This appendix contains the release notes for NCM3.6 (P01012918 1.1). All of the  
features, information, and anomalies pertaining to NCM3.6 are relevant to NCM  
for BCM3.7, except for the information listed in “NCM3.6 CRs corrected on  
Introduction  
These release notes, which describe the latest enhancements and changes to the  
Network Configuration Manager* (NCM) software, supplement the Network  
Configuration Manager documentation set. Read these notes before you install or  
use the software.  
Network Configuration Manager works with Business Communications Manager  
Release 3.6, 3.5, and 3.0. Additional releases of BCM can be supported by  
NCM3.6 through the installation of release-specific cartridges.  
New Features  
The following are new features that have been included in NCM3.6.  
Executing NCM wizards  
In NCM3.6, wizards are no longer available by default. Instead, the NCM  
administrator must grant or deny users and groups access to use the NCM wizards.  
For more information, see the Network Configuration Manager Administration  
Guide.  
Note: If you migrate from an earlier version of NCM to NCM3.6, the  
NCM administrator still must allow access to the wizards, even though  
access already was granted automatically in a previous version.  
Release Notes and Cartridge Installation Guide for BCM3.7  
 
           
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Install as a Service  
You can specify the NCM server to run as a Service on Windows operating  
systems during the NCM installation process. The installer also can run as a  
daemon process on UNIX operating systems.  
If you run install as a service more than once on the same machine, the first  
installation instance is the server (service) to which the client connects. To call a  
new server, you must run the stop_remove.exe (or .sh), and then install a new  
server (service).  
Policy Device Wizard  
The Business Communication Manager Policy Device Wizard is added to the  
Services > Policy Management > QoS > Devices path. It allows you to add or  
delete interface groups for Quality of Services management.  
Installation notes  
This section provides supplemental information about installing Network  
Configuration Manager 3.6 software. For complete information about installation  
requirements and installation tasks, see Installing Network Configuration  
Manager.  
Client Install  
In order to install the NCM client software on any of the Windows platforms, you  
must be a registered, authenticated user. If you do not have an account on the local  
PC where you are attempting to install the client, NCM goes through the  
installation process, but the NCM directory remains empty.  
Web server migration  
After migrating data from a previous version of NCM to NCM3.6, you must  
update the Server Setup > Web Server properties to point to the new NCM  
installation directory. If you do not, the older version of the NCM Client starts.  
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Known anomalies in NCM3.6  
Archiving files larger than 32 MBytes in size  
When trying to archive a patch or image larger than 32 Mbytes in size, using  
NCM, the operation can stay at 0%, and fail with error TFTP block number  
65536 had to be resent showing on the NCM server log. TFTP operations  
support file sizes up to 32Mb.  
FTP must be used for larger files. BCM Cumulative patches, as well as many  
applications/client software patches, can be in excess of 32Mb in size, and must  
be archived using FTP rather than TFTP, as described in the NCM3.6 Client  
Software User Guide.  
To send larger files to the BCM network, you also can increase the BCM timeout  
period value to avoid timeout errors. This property can be set on the NCM  
Properties dialog box for each device.  
Running NCM as a Windows service.  
If NCM is running as a Windows service, the NCM administrator cannot access  
the NCM server console window, because services in operating systems cannot  
have a user interface. This is an intended limitation.  
NCM Keycode not found issue  
In some circumstances, the NCM server reports the following error, NCM  
Keycode not found, when trying to perform an import operation from the  
network, although the NCM keycode actually is installed on the BCM. If you  
encounter this situation, contact Nortel Support for instructions on how to resolve  
this issue.  
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Connectivity broken issue  
In some circumstances, the NCM server is unable to import a configuration from a  
BCM, and the NCM server reports the following error, Connectivity between  
NCM application & BCM device may have been broken during the  
operation. Once you have verified that there is no network connectivity issue, and  
that both NCM and BCM have been correctly set up to support NCM import  
operations, contact Nortel Support for instructions on how to resolve this issue.  
Inventory Reporting  
The following three issues can affect the number of MBMs and ports included in  
the inventory reporting:  
An inventory utility is run at nightly 3:00 a.m. on NCM-managed BCMs.  
Therefore, if new media bay modules (MBM) are added to an BCM, and  
an NCM re-import is performed that same day, the new MBMs are not  
visible yet to NCM.  
DSM MBMs must have at least one active set attached to them in order to  
be recognized and counted in the BCM inventory reports. This can cause  
discrepancies between the number of physical MBMs and ports  
physically installed and available on the BCM, and the MBMs and ports  
reported by NCM.  
The BCM inventory is unable to differentiate between DSM16, DSM32,  
and DSM32+ MBMs. This causes the MBMs to be misrepresented in the  
Media Bay Modules report.  
Erroneous error message when exporting password  
changes for dialup, PPTP, and IPSec users  
NCM generates an erroneous error message when exporting password changes for  
dialup, PPTP, and IPSec users. A dialog box appears at the end of the operation  
with the generic error, user name is in use by an IPsec Remote User. User  
cannot be deleted, when trying to change a user password. Ignore this error  
message, as the user password changes are exported successfully to the BCM.  
(CR Q00995001)  
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Erroneous error message when exporting changes to  
callback settings  
NCM will display an error message in a dialog box at the end of an export of  
either an enable or disable of Callback settings to BCM. Ignore the error message,  
as the changes are reflected in the BCM after the export. (CR Q00995003)  
IPSec Branch Office Tunnel support  
NCM Branch Office Tunnel wizard, visible only in NCM node Services > VPN >  
IPSec > Branch Office Accounts, is not supported. This wizard does not  
configure correctly branch office IPSec tunnels on BCMs.  
IPSec branch office tunnels must be created and enabled through the Unified  
Manager on the BCM.  
NCM can import existing IPSec branch office tunnels, and can be used to modify  
and export IPSec branch office tunnels that had previously been imported from a  
BCM. (CR Q00998229) (CR Q00998224)  
IPSec Remote User Account support  
NCM BCM IPSec Remote User Account Wizard, visible only in the NCM node  
Services > VPN > IPSec > Remote User Accounts, is not supported. This wizard  
does not configure correctly remote user accounts.  
IPSec remote user accounts must be created through Unified Manager on the  
BCM.  
NCM can import existing IPSec remote user accounts, and are used to modify and  
export IPSec remote user accounts previously imported from a BCM. (CR  
Q00998231)  
PPTP tunnel wizard support  
NCM BCM PPTP Tunnel Wizard, visible only in the NCM node Services > VPN  
> PPTP, is not supported. This wizard does not configure correctly PPTP  
tunnels.  
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PPTP tunnels must be created using Unified Manager on the BCM.  
NCM can import existing PPTP tunnels, and are used to modify and export PPTP  
tunnels previously imported from a BCM. (CR Q00998234)  
Intermittent call routing error messages  
The Call Routing Wizard displays the error message, This node is no longer  
valid, after call routing configuration has completed, if the BCM core telephony  
feature is busy at the same time as the configuration change is attempted. You  
must re-apply the export at a later time. (CR Q00999256)  
Keep-Alive-enabled field not present for IPSec Branch  
Office Account and Remote User Account  
NCM does not support the Keep-Alive Enabled field for the IPSec Branch Office  
Account and the Remote User Account. This option must be configured through  
the Unified Manager on the BCM.  
Executing Trim Archive wizard on File Management folder  
The Trim Archive wizard, available under the File Management folder, trims the  
number of archived folders for each device on which it is run. The Trim Archive  
wizard runs correctly when used on only one device. However, if used on  
multiple devices, as when a folder is selected, the wizard incorrectly deletes  
archives from the devices contained in the folder, and you lose more archived data  
than originally specified.  
To ensure that data is not lost, only run the Trim Archive wizard on one device at  
a time.  
The NCM 3.6.0.1 patch corrects this issue and allows for the Trim Archive wizard  
to be run on multiple devices at one time.  
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NCM does not support SRG 1.0  
Using NCM3.6 to apply the SRG 1.0 key code is not supported. If you choose to  
apply the SRG 1.0 key code to your BCM devices using NCM3.6, you will  
adversely affect your network.  
Export when voicemail is not initialized  
You can export voicemail changes to an uninitialized CallPilot (prior to running  
the CallPilot wizard). However, such voicemail programming is activated upon  
the initialization of CallPilot. (CR Q00677039)  
NCM NetIQ IP address value  
The * value is a valid input for NetIQ Authorized Management Servers in Unified  
Manager. However, when you enter * as a value in NCM > Services > Net IQ IP,  
and then export the configuration to a BCM device, the IP address field is left  
blank. To properly export the field, enter a range of IP addresses in NCM3.6, or  
configure the field in Unified Manager. (CR Q00842257)  
Extra holiday folders  
When you create a number of holiday folders under NCM > Voice Mail > Auto  
Attendant > Holidays, without changing the defaults on each new holiday entry,  
the newly configured holidays are not exported until the extraneous holiday  
entries (those that are configured from the default) are deleted. (CR Q00837178)  
H.323 trunks gatekeeper values blank  
After importing a device to NCM, the H.323 Trunks Primary Gatekeeper IP,  
Backup Gatekeeper IP, and Alias Names fields are all blank in NCM. Unified  
Manager displays the default values for each field that is not set, but this behavior  
does not translate to NCM. (CR Q00823461)  
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Config archive file naming  
You must tab out of the Name field of the Config Archive dialog box before  
clicking the Send button to ensure the name is retained; otherwise, if you do not,  
the file automatically is named BCM. (CR Q00757238)  
NCM reports do not check user permissions  
When you generate a report in NCM, data that you do not have permission to  
“read” can be included in the report. The report generator does not check user  
permissions before outputting the report. (CR Q00806529)  
Reboot after applying keycodes  
When applying keycodes through NCM that require a reboot to take effect, NCM  
does not prompt for a reboot, in some cases. After applying a keycode in NCM,  
you must reboot your system for the changes to take effect.  
Exporting policy to BCM fails  
When you create a policy in NCM, and then export it to a BCM device, the export  
operation fails, and the policy is not exported to the device. You must add all new  
policies directly to the BCM device through Unified Manager. (CR Q00862240)  
ISDN field blank after import  
When you create an ISDN entry on a BCM device, and then import the device to  
NCM, the import operation is successful, but the ISDN version field is blank. The  
value of the field is not imported properly. (CR Q00865090)  
DLCI to IP mapping entries not imported  
When you add a DLCI to IP Mapping tab entry on a BCM device, and then import  
the device to NCM, the import operation is successful, but the DLCI to IP  
Mapping entry is not imported properly. The DLCI and IP Address fields are  
blank.  
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Also, the IP Mapping tab does not display the Local IP and Remote IP Address  
fields. These fields must be displayed under the IP Mapping tab. Due to the  
absence of these field values, you will receive an export error after changing  
DLCI to IP Mapping entries, and attempting to export them to the BCM device.  
(CR Q00868006 and Q00868013)  
Incorrect Call Pilot version in IVR report  
When you run the Report Generator Wizard in NCM, and select “Voicemail”  
IVR, the report window displays an incorrect version of the Call Pilot Manager  
BCM Voicemail. Instead of displaying the current version, the report window  
displays Call Pilot Manager BCM Voicemail version 1.0. (CR Q00841461)  
Known problems in previous versions of NCM  
Timeout errors when importing device configurations  
When you import a BCM configuration for the first time, increase the timeout to  
at least 600 (the default is 60) in the Import from Network dialog box.  
Increasing the timeout prevents the driver from timing out when the inventory  
process takes longer than the original timeout value.  
When you import and export configurations to and from devices on the network,  
NCM waits for a response from the device. If the timeout period, which is  
device-dependent, expires, and NCM has not received a response from the device,  
NCM displays a timeout error message.  
To increase or decrease the timeout period for a device, open its Properties dialog  
box, and click the Import or Export tab. Change the timeout period, and click  
OK.  
In some situations (for example, over a busy WAN connection), the default  
timeout period is not long enough to receive a response from a device. In these  
situations, you can increase the timeout variable. You can set the timeout variable  
for devices on the Import tab and the Export tab for each device.  
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IVR service start  
When using IVR, the IVR service is not started automatically after a restore  
operation. IVR service can be started from Unified Manager > Diagnostics >  
Service Manager. Search for Nortel Networks Startup Service, change the  
Startup to Automatic, and change Status to Started. The IVR then is functional.  
(CR Q00504754)  
Progress bar  
If you choose more than one configuration in the Configuration Data sub-tree, and  
import or export the configurations to the network, the progress bar behaves  
erratically, and is inconsistent with the actual progress of the operation. (CR  
Q00681693)  
NCM potentially unreachable with dual NIC  
If the NCM server machine has multiple IP addresses, it is advisable to include the  
command line argument -host <ip_address of NCM server>, and inform all NCM  
clients of the IP address.  
Archive label not migrated from Oracle database  
When you migrate archived entries, the label and comments are not migrated with  
the entries. Instead, a timestamp appears in place of the label, and any comments  
are gone. (CR Q00715339)  
Patch distribution  
You must specify a longer timeout interval when running a Send Image to  
Network operation.  
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Drop-down list not available  
In NCM 3.0, under IP Firewall Filters > LAN/WAN/UTWAN > Destination  
Port Range, a drop-down menu is not available because it is located in Unified  
Manager. You must type in the label of the port, port number, or port range. (CR  
Q00671770)  
Naming conventions do not match Unified Manager  
Naming conventions for dial-up items, such as Modem and ISDN interfaces in the  
Resources node, do not match the names found in Unified Manager. In NCM, the  
convention is Interface ID <interface or user name>.  
Password change wizard  
When the export checkbox in the Password Change wizard is selected, the  
password is changed on the physical device. However, the device representation  
in NCM still contains the old password within its connection parameters. (CR  
Q00531581)  
Log rotators after migration  
Log rotator settings are not migrated from NCM 2.0 to NCM 3.0. Instead, default  
log rotator settings are created when the NCM 3.0 database is created originally.  
Server messages incorrectly formatted in File > Send  
When selecting multiple Common Files to send to the network, the operation’s  
server log message combines all the file names into one string, and the message is  
formatted as though the multiple files are a single file. (CR Q00741834)  
Wrong filename shown after using Browse function  
When sending Common Files to the network, you have the option of using  
Browse to select Configuration Data devices. However, when you use the Browse  
function, the progress label displays “sending file to null.” (CR Q00732291)  
Release Notes and Cartridge Installation Guide for BCM3.7  
 
           
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Wrong filename shown in FTP Send  
When performing a File > Send to FTP operation, you can change the filename  
by double-clicking it. However, the progress label does not register the change  
and instead reports “sending <old filename>.” (CR Q00732289)  
Starting syslog with the web server  
When you start the server, if the web server cannot start on its port, the web server  
fails and does not set a “docroot” value for the path to the install directory. The  
syslog server needs this value to locate the appropriate syslog.txt file. Once the  
webserver starts successfully at least once, the docroot is defined, and the syslog  
server can start with or without the web server.  
Increasing the limit of concurrent user sessions  
To avoid overloading, NCM has a default limit of ten concurrent server operations  
at any time, with a maximum of five operations per client request. If you wish to  
change the number, you can do so in the datastore.ini file in the installation  
directory. The semaphores can be modified by changing the “maxConnections=”  
line in the datastore.ini file on the server. Semaphore count can be up to 40 for a  
high-powered server machine.  
Truncated menus  
If you rely on the right-click method for running operations, you cannot view all  
menu options. The calculation for screen placement of the dialog box uses only  
the size of the main menu, without incorporating the size of any cascading  
submenus. It is possible, in some cases, to have a submenu truncated. In these  
cases, use the menu bar to perform the operations, or move the NCM client  
window to enable the submenus to display fully.  
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33  
Audit log inconsistencies  
Tools > Audit Log > on selected item does not display an audit log for these  
object types:  
device > subnodes  
Schedule folder > Log rotator objects  
Audit log entries are not recorded for these operations:  
Operations on a device as a result of running a wizard  
Archive of common files  
File > Send to Network (CR Q00741839)  
Telnet session history list  
The Telnet session panel history list remains empty regardless of how many  
device sessions you open.  
Send to TFTP using a remote server  
When you Send to TFTP using a remote server across a WAN, a timeout message  
can appear, even though the operation was successful. To prevent the timeout  
message from displaying, ensure that all Send to TFTP operations use a remote  
server on the LAN. You also can place the files you want to send on your TFTP  
server, and then perform an Archive From TFTP from the remote server, rather  
than sending from a local server.  
Using the Netscape browser on Solaris  
NCM can have a problem automatically starting Netscape when using Web Links  
or the Report Wizard. If this occurs, start a browser session separately, and NCM  
then displays links using the existing browser window.  
Release Notes and Cartridge Installation Guide for BCM3.7  
 
       
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Log rotators  
The log rotators sometimes can stop archiving log files after changes are made to  
the rotation schedule. If this occurs, uncheck and recheck the “Rotate Log Files by  
Date” checkbox under Server Setup > Log Setup > <log_file>. This resets the  
log rotator.  
Operation progress bar  
During several operations, such as Import from Network and Send to Network,  
the progress bar remains at a percentage for a long time. This is normal, and can  
last for several minutes.  
Import data  
Telephony changes to lines and sets are not reflected in import data until the next  
day. Changes made to the Business Communications Manager are not reflected in  
the import data immediately. You must schedule an import to take place after  
3:00 a.m. (the time that the line and set inventory takes place) in order to update  
NCM.  
Viewing syslog messages  
When you change the IP address for remote logging or change from remote to  
local logging, you cannot view syslog messages. You must disable, and then  
reenable, the syslog server to view syslog messages properly.  
TFTP server on Solaris platforms  
The NCM server does not recognize alternate IP addresses assigned to interfaces  
on machines running Solaris 8. As a result, NCM does not populate the list for the  
internal TFTP server.  
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Operational notes  
This section provides operational notes for the Network Configuration Manager  
3.6 release.  
General issues and recommendations  
NCM supports multiple login sessions for a particular user ID. You can use  
this feature so that first-level support engineers can log in with one user ID,  
second-level support engineers can log in with another user ID, and so on.  
Note, however, that the audit log records information is based on user ID.  
Therefore, in this scenario, you determine only the level of the engineer who  
performed a particular task; you can not determine the identity of the  
particular engineer who performed a particular task.  
If you change the settings on the system clock, you must restart the NCM  
server and client software; otherwise, NCM continues to operate based on the  
old system clock settings.  
Release Notes and Cartridge Installation Guide for BCM3.7  
 
   
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N0033985 1.0  
 

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