Nortel Networks IP Phone NN40050 109 User Manual

IP Phone 2 0 0 7 User Guide  
BCM  
Business Communications Manager  
Document Status: Standard  
Document Version: 04.01  
Part Code: NN40050-109  
Date: September 2009  
 
Contents  
3
Contents  
IP Phone 2007 User Guide  
 
4
Contents  
NN40050-109  
 
5
Chapter 1  
Getting started with the IP Phone 2007  
The Nortel IP Phone 2007 brings voice and data capabilities to the desktop by connecting directly  
to a local area network (LAN) through an Ethernet connection. The IP Phone 2007 supports call  
processing features and can work with an External Application Server to display Web-based and  
interactive applications on the large, color LCD touch panel.  
Introduction  
This guide contains information about:  
telephone buttons, soft keys, and lights  
telephone display  
telephone setup  
how to make and answer calls  
how to program the programmable line (DN)/feature soft keys  
how to offset the time on your telephone display  
how to clean the telephone touch panel  
Figure 1 shows the IP Phone 2007.  
Figure 1 IP Phone 2007  
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Chapter 1 Getting started with the IP Phone 2007  
IP Phone 2007 buttons, display, and lights  
Figure 2 shows the IP Phone 2007 buttons, display, and lights. Table 1 gives a description of the  
buttons, display, and lights identified in Figure 2.  
Figure 2 IP Phone 2007  
I
B
A
J
C
D
E
G
H
H
F
Table 1 IP Phone 2007 button, display and light descriptions  
Hold button  
A
Places an active call on hold.  
Goodbye button  
B
Ends an active call.  
Handsfree button with LED  
C
Turns the Handsfree mode on.  
Volume control bar  
D
E
F
Adjusts the handset, Handsfree, headset, and ringer volume.  
Mute button with LED  
Turns the microphone off and on when you are on a call.  
Headset button with LED  
Turns the headset mode on.  
Navigation key  
G
Allows you to scroll through lines of text and menu items, such as those  
listed in Services or the Call Log.  
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Chapter 1 Getting started with the IP Phone 2007  
7
Soft key buttons (either side of Navigation key)  
H
Labels on the bottom of the LCD give the meaning associated with these  
keys.  
Message Waiting Indicator  
I
Flashes when a call rings at the telephone.  
Lights up when Message for youappears on the display.  
Color LCD  
J
The color LCD contains the soft keys and information areas. Tap a soft  
key with the stylus to activate the feature displayed.  
IP Phone 2007 LCD  
There are five areas on the display:  
programmable line (DN)/feature soft key area  
information area  
soft key area  
feature key area  
tools and navigation area  
Use the touch panel to perform point and click operations on the IP Phone 2007. Use the touch  
panel with the graphical user interface (GUI) to present keys directly on the display. You can use  
the touch panel to activate all line/DN keys, feature keys, and soft keys.  
Calibrate the touch panel using the Tools menu, which enables you to fine tune the touch panel.  
You are prompted to use the stylus to tap three targets.  
You can operate the touch panel using a stylus or your finger. However, it is recommended that  
you use only a stylus to avoid damage to the touch panel and to ensure accuracy.  
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Chapter 1 Getting started with the IP Phone 2007  
Figure 3 shows an example of the display and describes each area.  
Figure 3 Display area  
Programmable line  
(DN)/feature soft keys  
Information area  
Soft key area  
Feature key area  
Tools/Navigation area  
Note: Your display can differ slightly from this picture.  
Programmable line (DN)/ feature soft key area  
The programmable line (DN)/feature soft key area shows the label and status of the six  
programmable soft keys. For more information about these soft keys, refer to “Program soft keys”  
Information area  
The information area shows:  
the extension number of the telephone  
a line for general information (for example, caller ID, company name)  
the date and time when the telephone is not in use, and changes to show features and call  
information when the telephone is in use  
Soft key area  
The soft key area shows the Feature soft key and three additional display soft keys. These labels  
vary depending on the feature in use. You cannot reprogram these soft keys.  
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Chapter 1 Getting started with the IP Phone 2007  
9
Feature keys area  
The feature keys area provides access to the fixed features of the phone. Table 2 describes the keys  
and what they do:  
Table 2 Feature keys  
Key label  
Description  
Inbox  
Opens your voice mailbox. For more information, see your system administrator.  
Access phone directory.  
Directory*  
Outbox  
Quit*  
Allows you to send voice mail messages to people in your directory.  
Exit from various menus or the External Application Server.  
Expand to PC to access text-based external services.  
Access to scrollable feature display menu, including the hot desking feature.  
Programmable key (default: empty).  
Expand  
Services*  
Copy  
Note: On the BCM, you can reprogram items marked with an asterisk (*).  
Use Tools > Preferences > Button Labeling to display icons or insert  
custom text.  
Tools and Navigation area  
The Tools and Navigation area provides controls for navigating between features and selecting  
tools. This area is always visible and functional. Table 3 shows the icons and describes what they  
represent.  
Table 3 Tools and Navigation area  
Tool icon  
Description  
Tap this icon to access graphics-based  
external services.  
Tap this icon to access the Telephone  
screen.  
Use this soft key to access the first  
registered external application. The icon  
displayed on the key is that of the  
application. The Nortel globemark is an  
example of an icon.  
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10 Chapter 1 Getting started with the IP Phone 2007  
Table 3 Tools and Navigation area  
Tool icon  
Description  
Tap this icon to access the Tools menu,  
which includes:  
Network Configuration  
Local Diagnostics  
Touch Panel Setup  
Contrast & Brightness  
Preferences  
Tap this icon to display a virtual keyboard  
(pop-up keyboard) for text entry.  
The stylus or USB keyboard maybe used to  
enter text in some of the applications.  
The bottom corners of the Tools and Navigation area contain the labels that are associated with the  
buttons on the right and left side of the Navigation key.  
About your programmable soft keys  
Your system administrator assigns the programmable soft keys as line, intercom, or memory soft  
keys. For more information, see your system administrator.  
Touch panel  
You can perform point and click operations on your IP Phone 2007 using the touch panel. The  
touch panel works with the graphical user interface (GUI) to present keys directly on the display.  
Use the touch panel to activate all line/DN keys, feature keys, and soft keys.  
This section also describes how to properly clean fingerprints and smudges from the IP Phone  
2007 touch panel.  
Calibrate the touch panel  
Use the Tools menu to calibrate the touch panel. You are prompted to use the stylus to tap three  
targets.  
Stylus  
You can operate the touch panel using a stylus or your finger. However, it is recommended that  
you use only a stylus to avoid damage to the touch panel and to ensure accuracy.  
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Chapter 1 Getting started with the IP Phone 2007 11  
To clean the touch panel  
1
2
Press and hold down the Goodbye button  
.
While you hold down the Goodbye button, gently clean the touch panel with a soft, dry cloth.  
Note: While you hold down the Goodbye button, pressing on the touch panel does not activate  
features.  
Configure IP Phone local options  
Your IP Phone 2007 has both local and server-based options. The local options cover the  
following entries in the Tools menu:  
Network Configuration: enter telephone configuration information using the dialpad. Use the  
touch panel to select fields, then use the pop-up keyboard, USB keyboard, or dialpad to enter  
data.  
Local Diagnostics: use for Network Diagnostics (Ping, Tracert), Ethernet Statistics IP  
Network Statistics and DHCP information to improve the troubleshooting process.  
Touch Panel Setup: calibrate the touch panel. You are prompted to use the stylus to tap three  
targets.  
Display Settings: adjust the contrast, brightness, backlight, screen saver slideshow, and  
display dim settings.  
USB Devices: view which USB devices are connected.  
Preferences: find the Button Customization tool to change the feature key labels to display  
icons or custom text.  
Enter and edit text  
You can enter and edit text on your IP Phone 2007 using the following methods:  
the pop-up keyboard  
the telephone dialpad  
the soft keys  
the USB keyboard or mouse (optional)  
The use of any of these for text entry depends on the application.  
Enter text using the pop-up keyboard  
A full uppercase and lowercase keyboard and a number pad are available to enter text. You can  
“type” on the keyboard with the stylus. The keyboard is primarily used for the local phone  
applications in the Tools menu.  
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12 Chapter 1 Getting started with the IP Phone 2007  
Enter text using the telephone dialpad  
Use the dialpad to enter text when you use features such as Programming an Autodial key.  
For example, if you want to enter the letter A, press the number 2 key once. If you want to enter  
the letter C, press the number 2 key three times.  
No letters are associated with the number 1 or the 0 keys.  
Edit text using the soft keys  
Use soft keys to access text when you work with such applications as Personal Directory, Redial  
List, and Callers List.  
Table 4 describes the soft key editing functions on the IP Phone 2007.  
Table 4 Editing soft keys description  
Soft key  
Cancel  
Choose  
Clear  
Description  
Action is canceled.  
Select a symbol.  
Clear the input field.  
Case  
Switch the next character to  
either uppercase or  
lowercase.  
Delete  
Backspace one character.  
Done/Select/Enter  
Meaning depends on  
application.  
More…  
Access additional soft keys.  
Telephone setup  
This section describes the IP Phone 2007 display features:  
Display contrast  
Language choice  
Ring type  
Note: For more information about the features available to your  
telephone and how to use them, refer to the Telephone Features Card.  
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Chapter 1 Getting started with the IP Phone 2007 13  
Display contrast level  
To adjust the contrast for the telephone display:  
1
2
3
4
Tap Feature.  
Enter *7 using the telephone dialpad.  
Tap DOWNand UPto view the levels.  
Tap OKto select a level.  
Language choice  
Note: Language choice affects only the Programmable line (DN)/ feature soft  
key area, Information area, and Soft key area.  
To customize the Feature key area and Tools/Navigation area, tap the Tools  
icon and then select Preferences.  
To select the Primary Language for the telephone display:  
1
2
3
Tap Feature.  
Enter *501 using the telephone dialpad.  
Select the Alternate Language for the telephone display.  
To select the second alternate language:  
1
2
3
Tap Feature.  
Enter *502 using the telephone dialpad.  
Select the Alternate Language 2 for the telephone display.  
To select the third alternate language:  
1
2
3
Tap Feature.  
Enter *503 using the telephone dialpad.  
Select the Alternate Language 3 for the telephone display.  
To select the fourth alternate language:  
1
2
3
Tap Feature.  
Enter *504 using the telephone dialpad.  
Select the Alternate Language 4 for the telephone display.  
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14 Chapter 1 Getting started with the IP Phone 2007  
Ring type  
To select a different ring type for your telephone:  
1
2
3
4
Tap Feature.  
Enter *6 using the telephone dialpad.  
Press 1, 2, 3, 4 (on the telephone dialpad), or NEXTto hear the different ring types.  
Tap OKto store the ring type.  
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15  
Chapter 2  
Features and soft keys  
This section describes some of the IP Phone 2007 soft keys and call features:  
basic call features  
Navigation key  
programmable line (DN)/feature soft keys  
Note: For more information about the features available to your telephone  
and how to use them, refer to the Telephone Features Card.  
Basic call features  
The following features are available on both external and internal calls:  
Make a call  
Answer a call  
Hold a call  
Handsfree  
Headset  
Mute  
Time Offset  
Make a call  
There are many ways to make a call depending on your telephone programming and the type of  
call.  
To make external calls using line soft keys:  
1
2
3
Lift the handset.  
Tap a line soft key.  
Dial the external telephone number.  
To make external calls using intercom soft keys:  
1
2
3
Lift the handset.  
Tap an intercom soft key.  
Enter a line pool access code.  
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16 Chapter 2 Features and soft keys  
4
When you hear an external dial tone, dial the external telephone number.  
Note: Contact your system administrator for a list of line pool codes. When  
entering a line pool access code on PRI lines, you do not hear dial tone.  
To make internal calls using intercom soft keys:  
1
2
3
Lift the handset.  
Tap an intercom soft key.  
Dial the extension number.  
Note: Contact your system administrator for a list of extension numbers.  
Answer calls  
When your telephone rings and the light flashes, or an intercom or line soft key indicator flashes:  
lift the handset.  
or  
tap the line or intercom soft key with the flashing  
indictor before you lift the handset  
Hold  
Calls are put on hold automatically when you switch from one line to another.  
While on a call, press  
. The  
indicator for the line on hold flashes.  
indicator.  
To retrieve a held call, tap the line soft key with the flashing  
Handsfree  
Your system administrator must program the Handsfree feature to your telephone.  
Press  
to make or answer a call.  
To switch to Handsfree when you are on a handset call, press  
and replace the handset. Lift  
the handset to switch back.  
To switch to Handsfree when you are on a headset call, press . Press to switch back.  
Headset  
You must have a headset installed on your telephone to use this feature.  
Press to activate the headset mode. When the light is on, press a line or  
intercom soft key to make a call.  
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Chapter 2 Features and soft keys 17  
To switch to your headset when you are on a handset call, press  
handset. Lift the handset to switch back.  
and replace the  
To switch to your headset when you are on a Handsfree call, press  
back.  
. Press  
to switch  
Mute  
While on a call, press  
microphone is off.  
to turn the microphone off. The  
button lights when the  
Press  
Use  
again to turn the microphone on.  
on a handset, or with Handsfree or headset calls.  
Time offset  
When your IP Phone 2007 is located in a different time zone from your system, the display shows  
the system time, not the local time. Use the Time Offset feature to adjust the time that appears on  
the display.  
Before you begin, calculate the time difference, in hours, between the server time and local time.  
To change the time that appears on your telephone display to  
local time:  
1
2
3
4
5
Tap Feature.  
Enter *510 using the telephone dialpad.  
Tap CHANGE.  
Press * on the telephone dialpad to switch between adding or subtracting time.  
Using the dialpad, enter the number of hours between local time and system time.  
Note: Press # to enter half hour increments.  
6
Tap OK.  
Note: It can take up to one minute for the change to appear on the display.  
Navigation key  
The Navigation key on the IP Phone 2007 provides all the scrolling motions (horizontal and  
vertical) required to navigate the menus.  
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18 Chapter 2 Features and soft keys  
Programmable line (DN)/feature soft keys  
The IP Phone 2007 programmable line (DN)/feature soft keys are soft keys that are not assigned as  
line or intercom soft keys. Programmable line (DN)/feature soft keys store internal and external  
numbers or features to give you one-touch dialing or feature activation. Refer to “IP Phone 2007  
Program soft keys  
You can program a programmable line (DN)/feature soft key with a new number or feature.  
To program external autodial:  
1
2
3
4
5
Tap Feature.  
Enter *1 using the telephone dialpad.  
Tap a memory soft key.  
Dial the external number.  
Tap OKto store the number.  
To program internal autodial:  
1
2
3
4
5
Tap Feature.  
Enter *2 using the telephone dialpad.  
Tap a memory soft key.  
Dial the extension number.  
Tap OKto store the number.  
To program features:  
1
2
3
4
5
Tap Feature.  
Enter *3 using the telephone dialpad.  
Tap a memory soft key.  
Tap Featureand enter the feature code.  
Tap OKto store the feature code.  
To erase soft keys:  
1
2
3
Tap Feature.  
Enter *1 using the telephone dialpad.  
Tap a memory soft key.  
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Chapter 2 Features and soft keys 19  
4
Tap OKto erase the soft key.  
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20 Chapter 2 Features and soft keys  
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